AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

NOIDA, India, Dec. 26, 2025 (GLOBE NEWSWIRE) -- The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, reduce reliance on manual ...

As a global service provider, we have been investing in AI to streamline our service environment and provide 24/7 customer service. We are continuously integrating AI-driven tools to elevate ...

Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

AI chatbots are one of the hottest topics among CX leaders. Many believe that these generative AI tools will accelerate customer issue resolution, improve quality of care, help mitigate the growing ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta, ...

AI chatbots are no longer just tools that answer questions. They are engineered to feel like attentive companions, shaping ...

Customers are the heart of businesses, and the best way to set forth unrivaled customer support is using conversational AI. After all, customers communicating with customer support seek genuine ...

Imagine this: a customer visits your Shopify store at midnight, eager to track their order or inquire about a product. With no one available to respond, they leave frustrated, possibly never to return ...

It's undoubtable that artificial intelligence-powered devices will be or already have made their way into many different industries in various forms, and one of the most common ways the new technology ...

The next time you go to Xbox customer support for help, you might be getting some assistance from an AI chatbot. As first reported by The Verge, Microsoft has developed and is now testing an AI ...