This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. Despite inflation pricing out some lower-income customers ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

A fast food chain known for its original fried chicken recipe saw a significant drop in customer satisfaction last year. Kentucky Fried Chicken (KFC) saw a 5% decrease in 2024, according to newest ...

Customer satisfaction with some of the top brands in streaming -- including Netflix, HBO Max, Peacock and Apple TV+ -- is surprisingly lower than expected, according to a new study from research firm ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back!

As more and more neighborhood drug stores close their doors, customers are increasingly turning to mail order pharmacies, mass market merchandisers and supermarkets, and are preferring the customer ...

According to Consumer Reports' customer satisfaction surveys, one brand stands above the rest when it comes to driving ...

Goodyear is an exceptionally popular tire brand, but the Consumer Reports rankings put two other tire brands above it ...

The University of Michigan’s National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Dell. The name conjures up fear and loathing in the hearts and minds of integrators. Well, fear not. The company just showed that it is vulnerable, perhaps even to its own success. According to the ...