Here are three ways hospitals can avoid providing customer service in the healthcare industry. 1. Ignore the fact that expectations of speed have changed--that "patients" are not as patient as they ...
LOUISVILLE, Ky.--(BUSINESS WIRE)--Leading health and well-being company Humana Inc. (NYSE: HUM) has been recognized by Newsweek as Best in Customer Service among health insurance companies in the ...
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How AI can redefine customer service in healthcare
If you’ve ever called a hospital only to be put on hold, you know the frustration. Imagine calling to schedule a doctor’s appointment and hearing, “All our agents are currently busy; please stay on ...
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