Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...
Bizcommunity on MSN
Eskom goes on the road with new Hub-on-Wheels customer service model
Permanent customer service offices will progressively resume operations and will officially open from 1 February ...
We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...
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