Jon Miller and Brad Schmidt knew they could talk the talk. Their challenge was to convince their clients -- hard-nosed manufacturing executives 30 years their senior -- that they could walk the walk.

Nairobi — Last year, Kenya won the United Nations Public Service Award, for implementing a performance contracting process that improved "transparency, accountability and responsiveness". The award is ...

Jon Miller of Gemba Research on how to ensure the ideal process flow for Kaizen What is the ideal process flow for kaizen? This is a good question and one that reveals how common it is to struggle ...

The 73-year-old mind of Masaaki Imai runs razor sharp belying the frailty of his small frame. He talks with sincere conviction, pausing to select the right words. He has to be careful, after all, his ...