Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ...

Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...

In 2016, I wrote that Net Promoter Score (NPS) was becoming a vanity metric. Not because NPS itself was flawed, but because organizations were expecting it to be their entire CX strategy. Nearly a ...

Customer experience starts on the inside. Learn how leadership, culture, and employee experience drive loyalty, consistency ...

Net Promoter Score, commonly referred to as NPS, was first introduced in the Harvard Business Review in a 2003 article, titled: “The One Number You Need to Grow.” It was intended to be a metric for ...

SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced a world-class global Net Promoter Score (NPS) of +71 for the second half of 2025, an increase from its ...

BARCELONA, Spain, April 09, 2026--eDreams ODIGEO (the "Company" or "eDO") (BME: EDR) (OTC: EDDRF), the world’s leading travel subscription platform, today announced the scaling of its Prime ...

Customers rate WFG 4.9 stars as Direct Operations sustain a world-class 94 NPS, powered by people, process, and partnership. Sustaining a 94 NPS requires daily discipline, cross-functional ...