Sign up for the daily CJR newsletter. The New York Times steps onto the online privacy beat this morning (the one put on the front burner recently by The Wall Street ...

Zappos, the online apparel retailer that has long prided itself on over-the-top customer service, has rounded up three of its best true stories for a new video ad campaign. “We are absolutely obsessed ...

The shoes that Julie Matlin recently saw on Zappos.com were kind of cute, or so she thought. But Matlin was not ready to buy and left the site. Then the shoes started to follow her everywhere she went ...

A POPULAR new reality series on CBS, “Undercover Boss,” shows senior managers working incognito as everyday employees. As for employees who are not secretly C.E.O.’s, they have champions, too, in ...

“Data-Driven Thinking” is a column written by members of the media community and containing fresh ideas on the digital revolution in media. Today’s column is written by Alan Pearlstein, CEO at Cross ...

Zappos delivered about 1,900 boxes filled with assorted merchandise such as sunglasses, headphones and backpacks on doorsteps in Hanover, N.H., overnight last month. Compared to other towns of its ...

The shoes that Julie Matlin recently saw on Zappos.com were kind of cute, or so she thought. But Ms. Matlin wasn’t ready to buy and left the site. Then the shoes started to follow her everywhere she ...