Microsoft on Tuesday (June 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...

For customers, they mean great service in a matter of minutes from the comfort of home or the office instead of trekking across town, fighting traffic, avoiding the window washer guys, parking the car ...

As International Customer Service Week (6th–10th October 2025) draws near, it’s clear that the very nature of customer service has undergone a profound transformation. It’s no longer simply about the ...