A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

AI decided what gifts we unwrapped, and they were bought from the retailers that could automatically and accurately answer customer questions.

Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

When a chatbot provides incorrect guidance or misleads a borrower about their dispute rights, regulators treat it as a ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

What can big brands learn from smaller entrepreneurial ventures? Discover three key lessons plus six strategies that give ...

As global carriers in aggressively pursue AI-driven automation, U.S. operators require architectural frameworks that enable innovation and manage infrastructure.

The popularity of AI in Southeastern Wisconsin has resulted in an increase in data centers to respond to demand.

As AI moves beyond text-based interfaces, the addition of human-like faces is transforming how users engage with digital ...

Amazon said it’s closing all of its Amazon Go and Amazon Fresh locations, as the online behemoth focuses on its grocery ...

1. The "quarantine" pattern is mandatory: In many modern data organizations, engineers favor the "ELT" approach. They dump ...

As this expands, you can see how this can trend prices upward for entire industries. If Walmart and Target’s agentic AI bots ...